Zoom help
Effective date: 1 October 2026.
Help with connecting your Zoom account, refreshing meetings and removing access.
Contact Record Wow support
Email hello@recordwow.com or call +1 512 996 1289.
Include your Record Wow account name, what you were trying to do, the time and time zone, and the error shown. A screenshot with private information hidden can help. Do not send passwords, authorization codes, connection credentials or private meeting links.
I cannot connect
Zoom says approval is needed
Your Zoom organization may require its administrator to approve recordwow. Request approval through Zoom or ask your administrator. Record Wow support cannot override your organization’s access settings.
The connection is unavailable
The Zoom connection may not yet be available for your workspace. Contact support with the message shown. Do not send support passwords or connection credentials.
The connection expired or did not complete
Return to Meeting notes and choose Connect or Reconnect beside Zoom. Complete sign-in in the same browser session. If you changed your Record Wow account or cleared browser cookies during the process, sign in again before retrying.
The wrong account is connected
Disconnect Zoom, then connect again using the intended Zoom account. Open the Zoom row to check the account after returning.
A meeting is missing or outdated
The Zoom connection shows meetings you host with scheduled times in the next 30 days. It may not include meetings hosted by someone else, meetings without a dated occurrence, cancelled meetings or meetings outside that range.
Open the Zoom row and check Choose calendars. Apply changes with Save selection. Use the refresh control beside Upcoming meetings and check the last synced time in the Zoom row. Automatic refresh runs while a meeting view is open and visible; a closed or hidden view does not keep refreshing in the background.
If the app asks you to reconnect, sign in again and approve the requested permissions. If a refresh fails, keep the error message and contact support.
A meeting has no recording or notes
Connecting Zoom does not record meetings or import cloud recordings. When meeting recording is available, Add notes opens a separate form to review the meeting and confirm recording permission. A scheduled assistant still depends on the recording service, the host’s settings and permission to enter and record the meeting.
When recording is unavailable, Add notes opens transcript import instead. You can also choose Import transcript in Meeting notes. Review generated notes and summaries before sharing them.
Remove access or ask about your data
Follow the removal guide to disconnect and manage separate recordings or notes. Read the Privacy policy for data categories, retention, export and deletion. For privacy requests, use email support.
For the complete connection steps, see Connect Zoom.